- Počet strán: 192
- Väzba: mäkká, brožovaná
- EAN: 9789063695439
- Jazyk: anglický
- Dátum vydania: 7. februára 2020
- Vydavateľstvo : BIS Publishers B.V.
Good Services
Louise Downe
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is, what makes a good service and why.This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean that it either works for users or doesn't.
A practical book for non-practitioners interested in better service delivery, a book to guide their decision making without the need to first learn how to design a service themselves.
A practical book for non-practitioners interested in better service delivery, a book to guide their decision making without the need to first learn how to design a service themselves.
- Počet strán: 192
- Väzba: mäkká, brožovaná
- EAN: 9789063695439
- Jazyk: anglický
- Dátum vydania: 7. februára 2020
- Vydavateľstvo : BIS Publishers B.V.
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is, what makes a good service and why.This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean that it either works for users or doesn't.
A practical book for non-practitioners interested in better service delivery, a book to guide their decision making without the need to first learn how to design a service themselves.
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