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Customer Experience Thinking
We’ve never been more connected, yet authentic connection feels increasingly rare. In a digital world, modern business has mastered reach, automation and optimisation. But in the pursuit of efficiency, many brands have unintentionally diluted the very thing that builds trust and loyalty: meaningful human relationships.
In Customer Experience Thinking, Si Elliott combines over 20 years of marketing and customer experience leadership with behavioural science to reveal what really drives trust, loyalty and decision-making. Through 8 practical customer experience principles and 34 key behavioural biases, you’ll gain a clear framework for designing brand experiences that reduce friction, strengthen customer relationships and create meaningful emotional connection.
Customer Experience Thinking is the essential, practical guide to building deeper customer relationships in an increasingly digital world. It will challenge how you think about experience, encourage you to serve more meaningfully, and help you create connections that feel less transactional and more human.
Nálepka nemocná holka
Tahle knížka vznikla ze života. Z toho obyčejného i neobyčejného, co se nám prostě děje. Je v ní příběh dívky - dnes už dospělé ženy, které kdysi řekli, že její nemoc „není slučitelná se životem“. A je zde i příběh ženy, která se s ní potkala ve chvíli, kdy už měla svou vlastní nálepku dávno strženou… a mohla jí podat ruku a říct: „Pojď. Objev svoji sílu.“
Dnes už obě víme, že žádná nálepka neříká pravdu o tom, kým jsme. A už vůbec ne ta o „nemocné holce“. Protože tahle knížka není jen o nemoci. Je o odvaze žít svůj život, i když „diagnóza“ říká něco jiného.
Také je o naději, která se objeví úplně tiše, někdy až ve chvíli, kdy to už chceme vzdát. A hlavně o tom, že i naše „ne-moc“ může být zvláštní, nečekanou, ale nakonec zajímavou zkratkou zpátky k vlastní moci. K životu, který si dovolíme žít naplno. A klidně i s humorem, i když zrovna okolnosti mu nepřejí.
V téhle knize se naše dva světy přirozeně proplétají - ani nevíme jak, prostě se to stalo. Jedna z nás přišla na svět naprosto zdravá a zdraví bylo pro ni vždycky něco jako vzduch - prostě tady je. Druhá se narodila s diagnózou, která jí neměla dovolit vůbec žít.
A přesto tu dnes stojíme obě. Každá s jiným začátkem, ale s touhou pochopit, co to vlastně znamená být živá.
Možná právě v tom je kouzlo téhle knížky. Neřeší jen nemoc a zdraví. Je spíš o setkání dvou pohledů, dvou cest, dvou srdcí - které se navzájem obohacují a připomínají si, že život má mnoho vrstev. My přejeme naší knize, aby zůstala živá. Aby si v ní každý našel třeba jen jednu větu, jeden pocit nebo jeden úsměv, který mu zůstane. A pokud budete chtít být s námi dál, zveme vás do naší facebookové skupinky: Nálepka „Nemocná holka“.
Tahle skupinka je tady pro Tebe. Pro Tebe, kdo žádnou nálepku nenosíš. I pro Tebe, kdo si ji občas nalepíš - možná ti dokonce sluší.
Pro Tebe, kdo ses za ni někdy schoval/a, protože to bylo jednodušší a méně hlučné než svět okolo.
A taky pro Tebe, kdo sis ji - stejně jako Terezka - přinesl/a rovnou do života.
Je to místo pro otázky, sdílení i jakoukoliv malou či velkou odvahu. Místo, kde nálepky pomalu ztrácí lepidlo…
a zůstává to nejdůležitější: člověk.
One Question a Day for Self-Care (Floral)
One Question a Day for Self-Care is the three-year journal in a series that continues to meet the moment in its emphasis on mental and physical wellness. Since its inception in 2022, this simple yet sophisticated book features 365 self-care prompts, space to jot down short answers, and spans three years for long term positive change and a chance for reflection. It’s the perfect tool for buyers who want to get in the healthy habit of attending to their thoughts and feelings while adding healing elements to their daily life. With a fresh new cover, One Question a Day for Self-Care joins the ranks of other successful journals that offer alternative cover art while maintaining the integrity of the interior work. Now journalers can enjoy this elegant, hand-lettered package in a new way!
Protect Your Energy
We live in a world of more - work more, earn more, do more - when most of us actually need less. We intuitively know we need less stress, less anxiety, less burnout, but we don’t always know how to make those tangible shifts in our lives. In Protect Your Energy, Zabie Yamasaki helps us connect to our bodies and our inner wisdom to make the powerful changes we need to reclaim control of the thousands of ways our energy is drained and depleted each day. Protect Your Energy helps us compassionately learn to listen to the messages our bodies are sending us through our nervous system and to do less instead of more. With evidence-based practices drawn from Polyvagal Theory, as well as yogic philosophy and personal experience, Zabie shares practical wisdom to help us turn inward to effect small but vital changes that make living in our fast-paced culture more sustainable. Protect Your Energy offers reflections to help us understand both where we are and where we want to go, and it’s filled with restorative and accessible practices to help us understand our energy drains, set and hold supportive boundaries, unwind burnout, and much more. As Zabie shares, “The truth is sometimes what our nervous systems need is less. You hold the wisdom, beauty, and power you need to find relief. And amid all of the noise, your connection to your body and nervous system is your most important teacher.”
Příběh nového Já
Poznejte osobní příběh mladého muže, který v dnešní době hledá smysl a odvahu. Společně s ním se vydáte po střípcích jeho života – od dětství a bujarého dospívání přes závislosti a ztráty až k odvaze, lásce a přijetí jednoty. Poputujete spolu pouští, zažijete rituály potních chýší i mužské kruhy a skrze jeho autentickou zkušenost si můžete klást otázky k vlastní sebereflexi. Kniha je otevřena všem, kteří jsou připraveni obrátit stránku svého života, nebo o tom alespoň přemýšlejí.
dostupné aj ako:
How to Not Know
A guide to dealing with uncertainty at a time when our lives have never felt less certain
From our careers to our politics to our personal lives, the future is unknown. And yet, our capacity to tolerate this uncertainty is in decline. How to Not Know will help you prepare for-and even appreciate-the uncertainty that surrounds us.
Through gripping stories of people grappling with big problems without easy answers-from an economist trying to predict the next market crash to an island nation reckoning with the existential impact of climate change-acclaimed journalist Simone Stolzoff shows how to develop comfort with ambiguity and build tolerance for the unknown. Blending engrossing storytelling, research and practical insights, How to Not Know is an essential guide to navigating uncertainty with courage and clarity.
Good Evening Rituals
Embrace the gentle power of evening rituals with this beautiful book, filled with soothing self-care practices and calming reflections to help you relax, reflect and reconnect with yourselfEvery evening can be a good evening. Whether you choose to close your day with a mindful journalling session, release tension through gentle stretching, or savour a moment of stillness before sleep, this little book will show you how taking just a few intentional, nourishing moments at night can bring clarity, comfort and calm that will carry into tomorrow. Within these pages, you will find:- Over 50 ritual ideas to try, each designed to ease you out of the day and into a state of deep relaxation- An introduction to the art of evening rituals, including gentle guidance for creating your perfect nighttime routine- Reflective quotes from wise voices and affirmations to help you feel rested, relaxed and renewedLet these rituals help you to end each day feeling grounded, peaceful, and ready to relax.
Ripening
‘Fairy tales matter because at the heart of every one of them is transformation.’In a world in which all the old certainties seem to be crumbling, it's hard not to feel we have lost our way. In Ripening, Sharon Blackie insists that fairy tales are precisely the stories we need for such times. Long before they became bywords for people-pleasing princesses, these old stories – passed down to us through generations by our peasant ancestors – told us everything that women need to learn about the world. They might be set in difficult and dangerous times, but they require their heroines to face the unfaceable and dig deep for previously unimagined inner resources. They teach us to be savvy, inspire us to grow in confidence, show us how to be bold and claim the future we dream of. More than anything, fairy tales are soul-food. They show us how to take hold of our own personal narratives and transform them into stories that might begin with trauma, but end with empowerment. They offer us images of startling resonance and beauty, while showing us how to recognise and make use of the possibilities that rise to the surface when broken systems are cracked open.
Small Steps for Big Change
Discover practical steps to a more sustainable life, from award-winning author, speaker and activist Patrick ReganIn Small Steps for Big Change, award-winning author, speaker, activist and charity founder Patrick Regan OBE invites you to take a breath and begin again – not with grand gestures or quick fixes, but with small, practical and intentional steps that lead to lasting transformation. Drawing on his own experience of burnout and recovery, Patrick shares three simple but powerful principles that have shaped his life: Start Small, Create Space, Think Differently. Whether you’re feeling overwhelmed, searching for balance or longing to live with more purpose, Small Steps for Big Change offers a compassionate roadmap towards a more sustainable way of being – one that helps you not just to survive, but to truly flourish.
Same Time Next Week?
'Fresh, innovative, humorous and, above all, human' Owen O'Kane, bestselling author of Addicted to Anxiety'Wise, irreverent and hilariously astute, an essential read for our modern age' Catherine Gray, bestselling author of The Unexpected Joy of Being Sober'I loved this book so much. It is like a giant exhale in the face of our "quick fix" culture' Jennie Godfrey, bestselling author of The List of Suspicious ThingsSame Time Next Week? is an unflinchingly honest guide to living with anxiety in an age of constant optimisation, digital overload and curated calm. Millions now turn to AI for therapy before they turn to a human, often leaving them with more questions than answers. In this refreshingly honest book, therapist Joshua Fletcher shares the stories of four brave clients who choose to bring their whole selves to his therapy room and learn to make space for the messy feelings that won't quite fit into an AI prompt box. Alongside the stories of Miriam, Ruben, Liya Su and Magnus, Josh shares his experience of returning to practice after wrestling with his own mental health challenges. Through these hopeful stories, Josh offers invaluable insights on how to manage anxiety in our modern world and resist the overwhelming pressure to be perfect. This is not a book about fixing yourself because you are not a problem to be solved. In this book you'll learn how to better understand your anxiety and, by slowing down and building the right support, find a way to live a fulfilling life alongside it.
How to Find and Keep a Gay Man
ALERT, ALERT! Calling all the gay boys to the yard because WE. NEED. HELP. Hello, you gorgeous gay man! The truth is anyone can swipe right and find someone to spend a hot second with. But lasting love—the kind that shows up with coffee on a rough morning, listens when you tell the same ole' story at dinner parties, and promises to love you forever and ever amen (and actually keeps that promise)—well, that's rare. But what if it's not as hard as you thin? s a life coach who's seen it all, from wedding bells to heartbreak hotels, Matt Bays delivers the ultimate guide for the modern gay man looking to find and nurture lasting love. With 69 honest and entertaining essays, How to Find & Keep a Gay Man is your new best friend in the world of gay dating. This guidebook is filled with thoughtful reflections, heartwarming affirmations, and REAL BIG TIPS for keeping things fresh, fun, meaningful, spicy, and even a little dirty! The ins and outs (iykyk) of dating in the gay world are all here, and darling, they are queer AF… so get used to it. Can't seem to stop chasing the wrong guys? Then honey, this book is for you! It's time to figure this out, fight for your worth, and find the man of your dreams. Because YOU are worth it, queen. Love you. Mean it.
Come What May
An uplifting guide to navigating hard times from the bestselling author of When the Dust Settles'A shining beacon of sense and wisdom. We can all benefit from reading this brilliant book about how to respond with resilience.' RACHEL CLARKE'An unlikely superhero' SUNDAY TIMES'An amazing woman' JAMES O'BRIEN We all experience uncertainty, change and loss. How can we weather the storms, and cope with whatever comes next? No one can answer this better than Lucy Easthope, an emergency planner whose job is to support survivors of major disasters. Time and again she has watched how people rebuild: the work, the pitfalls and the fragile joy. In Come What May, she distils for us what she has learned about how to carry on and come back stronger. Through poignant stories and hard-won wisdom, she offers a roadmap for resilience in the face of adversity. She explains what shape the recovery journey might take, how to triage your life, how to plan for 'the slump' (also known as the lasagne phase), and what good (and bad) help looks like. This is a book for all of us who want not just to survive, but to live and unleash strengths we never knew we had.
Ako sa tučniak učí lietať
Všetko ide ľahšie, keď ste vo svojom živle
Obzreli ste si niekedy tučniaka? Lekár Eckart von Hirschhausen pracoval na výletnej lodi, keď ho uvidel vo voľnej prírode. Také komické, nemotorné zviera! Žiaden krk, tučné brucho, pri každom kroku sa knísal, akoby sa mal každú chvíľu prevrátiť. No len čo tučniak skočil do vody, Eckartov pohľad naň sa zmenil. Stačilo, že sa zviera ocitlo vo svojom živle a dokázalo neuveriteľné kúsky. Vtedy si uvedomil zaujímavú paralelu. Neplatí to isté aj o človeku? Príbeh o tučniakovi od Eckarta von Hirschhausena má až zarážajúco jednoduchú, a pritom zásadnú myšlienku. Každý človek dokáže naplno rozvinúť svoje silné stránky a byť šťastný, ak ho obklopuje vhodné prostredie. Pretože často nie je problém v nás, ale v okolnostiach. Stačí malá zmena a začnú sa diať zázraky. A ako na to?
Príbeh o tučniakovi sa stal vo svete hitom a teraz sa konečne objavuje v knižnej podobe s fotografiami oceňovaného Stefana Christmanna. Kniha plná liečivých nápadov je nielen obohacujúca, ale aj dojímavá a vtipná zároveň.
Preklad z nemeckého originálu Der Pinguin, der fliegen lernte (2024) Kristína Ježovičová.
dostupné aj ako:
50 otázok, ktoré vám uľahčia život
Jedna dobrá otázka zmení celý rozhovor. A niekedy aj celý život.
Po úspechu bestsellera 50 viet, ktoré vám uľahčia život prichádza Karin Kuschiková s ďalším praktickým sprievodcom – tentoraz postaveným na sile múdrych otázok. Lebo kým veta dokáže rozhovor ukončiť, otázka ho otvorí. A práve v tom spočíva jej moc.
Skúsená koučka ponúka 50 premyslených otázok, ktoré prinášajú jasnosť do chaosu, pomáhajú nastavovať hranice a vedú k väčšej osobnej zodpovednosti. Niekedy odzbroja jednoduchosťou, inokedy prekvapia paradoxom a odhalia skryté motivácie:
„Bola to výčitka alebo záujem?“
„Čo môžeš urobiť, aby si problém zhoršil?“
„Stal/a som sa človekom, na ktorého by som ako dieťa hľadel/a s obdivom?“
Autorka s ľahkosťou, humorom a na konkrétnych príkladoch zo života ukazuje, ako správne položená otázka urovná konflikt, zmení perspektívu či odhalí skryté motivácie u druhých aj u nás samotných.
Klidná a jasná mysl při jednání v krizi
Nenechte se vykolejit návalem úkolů a povinností!
Mnohí z nás žijú každý deň v ustavičnom kolotoči povinností – v práci aj doma. Do toho prichádzajú nečakané situácie, vybavovačky a nepretržitý prúd správ, ktoré si vyžadujú našu pozornosť. Ak sa toho nakopí naraz priveľa, namiesto pokojného riešenia vecí sa často zosypeme. Niekedy pre zmenu fungujeme len na autopilota, prestávame vnímať a upadáme do otupenosti.
Japonský neurobiológ Takaši Tsukiama ponúka cestu von. Vo svojej knihe ukazuje, ako znovu získať jasnú myseľ, motiváciu, záujem aj chuť do života – a to napriek všetkým povinnostiam, ktoré musíme riešiť. Ponúka jednoduché a praktické metódy, ktoré pomáhajú „zobudiť“ mozog a naladiť ho tým správnym smerom. Vďaka nim môžete začať myslieť jasnejšie a jednať s väčšou ľahkosťou a efektivitou.
Breaking Free
From social media star and motivational speaker Spencer West, an inspirational guide that shows you how to be the person you were meant to be all along. You might think that the hardest mountain Spencer West had to climb was Mount Kilimanjaro, but as he tells it, the real challenge was learning to overcome the everyday mountains we all face: anxiety, self-doubt, and the pressure to live up to the expectations of others. Born without the use of his legs, Spencer discovered that the path he was told to follow only led to frustration and unfulfillment. With unrelenting candor and unexpected humor, Spencer shares his own experience of listening to his heart and creating a life defined by authenticity, not approval, to help you:· Dig deep and uncover who you were always meant to be· Pursue your passions fearlessly· Embrace the life that you want to live on your own termsThe road to self-discovery is certainly filled with vulnerability, but once you stop seeking permission to be yourself, you’ll find your most powerful and authentic self awaits you on the other side.
Live Your Promise
A transformational guide that blends psychology, life coaching, and spiritual insight to help heal past wounds, navigate life’s toughest seasons, and manifest lasting success and inner peace. Drawing from a decade of experience working with elite clients—from celebrities and athletes to CEOs and pastors—Dr. Bryant reveals a universal truth: success doesn’t shield anyone from trauma, emptiness, or the mental toll of unhealed wounds. In fact, the higher you climb, the more that unresolved pain threatens to undo everything you’ve built. Her unique, psychology-integrated coaching method offers a powerful alternative to traditional therapy—fast, effective, and rooted in both science and spirit. Dr. Cheyenne Bryant shares her own remarkable journey—from a chaotic, love-filled upbringing in a multigenerational home to building a multimillion-dollar estate where her family now lives and thrives—and opens the gates to both her physical paradise and the spiritual and psychological path that got her there. Inspired by the biblical story of Moses, Live Your Promise reframes the challenging in-between moments of life as sacred territory for transformation. It's not the Promised Land, but the wilderness—where discomfort meets divine growth—that shapes who we become. With tools, strategies, and real-life insights, this book is your guide to navigating that wilderness with courage, clarity, and grace. Whether you're just starting out or already living your dream, Live Your Promise will help you sustain success, find lasting peace, and manifest the life you were meant to live.
The Power of Beliefs
MASTER THE BELIEFS THAT DRIVE SUCCESS.
Each of us has a lens through which we see the world, one that has been crafted by every experience we've ever had and is made up of our conscious and unconscious beliefs. But even though this lens has remarkable predictive power on our outcomes in work and life, we are often unaware of how much it shapes our choices-and how much power we have to change it, and our lives, for the better.
In The Power of Beliefs Shawn Achor draws from his groundbreaking work in fifty countries over twenty years to introduce a critical set of tools, the seven Core Power Beliefs:
1. My Behavior Matters
2. I Matter
3. I Am Not Alone
4. This Work is Meaningful
5. I Have Things To Be Grateful for in the Present
6. I Have Something to Give
7. There Is Something Greater Than Me
The extent to which we embrace these beliefs is the strongest indicator of positive outcomes across all aspects of our lives. Using fascinating examples from his own research and the cutting-edge work of others, Achor shows just how powerful our beliefs can be. He shows us how to undertake the often challenging work of changing our beliefs to transform our lens, opening up a world of possibilities previously unseen. And the benefits don't stop there: Once we know that change is possible, the next step is helping to strengthen the beliefs and trajectories of our family, friends, coworkers, and the world around us.
Simple DBT Coping Skills
A simple, visually friendly guide to 75 DBT skills for any situation—from DBT therapist Suzette Bray, LMFTDBT (dialectical behavior therapy) is a leading mental health treatment for coping with intense emotions—and this go-anywhere guide makes it easy to start using the powerful tools it offers. Featuring expert advice from a therapist on 75 essential DBT skills, this is your portable, visually friendly DBT toolkit for living fully in the moment, managing intense emotions, coping with challenges, and improving your relationships—with the people around you, and yourself. The ultimate quick-reference guide—Discover 75 DBT tools to have right at your fingertips whenever you need them, with tips on which ones to use in different situations and helpful visual aids. A wide variety of skills—Practice DBT with a range of specific skills, from physical ones like breathing and meditation, to mental exercises like challenging your beliefs, setting boundaries, and navigating feelings without losing your cool. Guidance from a DBT expert—Author Suzette Bray, LMFT, is a DBT therapist and advocate with 25 years of clinical experience. She has helped thousands of people take control of their emotions to build lives of joy and purpose. Build a new set of skills that helps you navigate difficult situations, practice mindfulness, and build the life and relationships you want.
Motivačná literatúra prináša široký výber kníh a textov, ktoré slúžia ako zdroj inšpirácie a motivácie. Táto literatúra vám pomôže objaviť nové perspektívy, rozvíjať pozitívny životný postoj a dosahovať osobný rast a úspech.
Prečítajte si motivačné knihy a získajte návody, tipy a stratégie na dosiahnutie vašich cieľov, prekonanie prekážok a naplnenie vášho potenciálu. Motivačné knihy vám pomôžu rozvíjať sebaúctu, pozitívne myslenie, sebapoznanie a dosiahnuť životnú rovnováhu.
Vyberte si z najlepších diel svetoznámych autorov a nechajte sa inšpirovať ich príbehmi úspechu a motivujúcimi myšlienkami.
K najznámejším autorom motivačnej literatúry patria Brené Brown, Dale Carnegie, Simon Sinek, či Mark Manson.
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